John Alexander from Ottawa

Less than a year after full installation both garage doors began to intermittently fail to close and recoil open. At times I needed to manually close them. Their serviceman came under warranty and said that nothing was wrong with their installation; but he indicated that I should replace the mastercraft openers. I didn't think that was the problem since they are less than 7 years old...He left without any further help. I subsequently added several bolts to the frame attachments to ruggedize the assembly but that didn't seem to help, so I next cleaned off the center rail, which the chain assembly rides on, and re-greased it with silicon grease. Now after several weeks both garage doors function properly...you'd think a professional would know how to resolve this issue and not just a layman homeowner!!

We had a big job since all our windows and doors were replaced by Manotick. By far this was the best experience we've ever had from a building contractor/renovation expert. The work crew were professional, dedicated and very friendly. They went above and beyond our expectations. Quality of work was excellent and they always made sure that the job site was very clean...special thanks to Charley for that! Thanks to the management team for arranging my job and getting all the windows, doors, locks at the site as expected and with no hitches. Special thanks to the great installers: Jon, Josh, David, Charley and Jaime.