Christine from Woodstock

We've learned our lesson, we had a horrible exerience the first time we purchased from Park's. However, we just moved into our new home and thought we did save some money the first time around, it can be that bad twice. We were wrong. The service is atrocious. we had much better sales lady this time around but once they have your money, you no longer qualify for being treated well. My husband took a call from Eric, from delivery, who told us the time they would be there. There are no options. We were given one day to make arrangements. Eric was argumentative on the phone and completely rude to my husband. We both work out of town and had no one who could come to the house to wait, even if we did if something was wrong and they accepted the couches, we wouldn't have been able to return them (the last time we ordered, the couches were wrong, so we weren't willing to take that chance again). Eventually, we were able to make arrangments for the following week when one of us would be home but it took a couple phone calls, wasted breaks and lunches on our part, rude service but they came when my husband would be home. At the same time, we were getting bedroom furniture from another company who was absolutely fabulous. I told the receptionsist at Parks about that but there was no desire on their part to make this a better experience. She compared Park's service to that of Bell/ Shaw, that they come out when it's convenient for them, not the customers (with our new house, Rogers came on a Sunday to set everything up). Park's obviously does not strive to be better in service in than anyone else, they're fine being middle to back of the pack, just because they offer lower prices.

We purchased our bedroom and dining room furniture. We were very happy with the service throughout the sale. Our bedroom set was Ashley, we compared at the Ashley store and STJ was a lower price by about $500, as well as their shipping price was lower too. They delivered to our home and nothing was damaged, my husband was very impressed with the delivery guys. They cleaned everything up and it was spotless after they put everything together for our bedroom. We had a horrible expericence with another furniture company but will definitely return to STFH.