Sergei

The mechanism that closes a window in one of our two-window rooms broke in the middle of the winter. Companies we contacted agreed to replace both windows only (to grab more money. Each meeting to estimate the job took at least 1.5 hour; the job would cost us near $10,000, and waiting time would be over 3 months... FalconWD's rep estimated the job in less than 20 minutes; found a (very) similar frame for the replacement; did the job in 2 weeks; both windows look almost identical from inside and outside; and it cost us $3,500.... If you need to replace a window(s) don't spend your time to find the right company but call FalconWD.

Stay away from these people. Our roof was completed in July 2019 with a 12-year warranty, according to the contract. The (visible) leak occurred in Jan. 2020 (i.e., in 6 months). No one came so far (June 2020) to fix the problem.

This is the worst moving company I ever dealt with and I can compare Mackie Group (Mackie Moving Systems) with at least four other companies in Canada and the US. Their crews are most disregarded people and also they are untruthers. Their claim coordinator is even worse. Mackie would deliver your stuff (e.g., a washer and a dryer from a store, as in my case) but it would be done a week later than initially scheduled. Do you want such a service? Then, go with Mackie. If you want your stuff delivered on time, forget about Mackie. This is certainly not the company you need. When their first crew came, they did not bring my washer/dryer to my house because, as they said, I did not separate washer and dryer from pedestals. I immediately called the store and was told I don't need to do it and that none did it ever. The crew left with my washer and dryer. I separated washer and dryer from their pedestals myself. The second crew came a week later (i.e., two weeks after I bought the washer/dryer) and complained that I was not at home (!) when the 1st crew came a week earlier! If you want to deal with such untruth-ers, you need to call Mackie. The washer/dryer was lifted to the 2nd floor and installed. The wall to which the stairs is attached was totally damaged (through touching it by crew's shoulders, elbows and even by heads (!)). It needs a serious repair before could be painted. All work would cost me at least $1K because the wall is about 6-m long and is the same for two levels. My laundry room needs to be painted also after Mackie. I filed a complaint, sent dozens of photos to the store; the store contacted Mackie, etc. Do you think Mackie apologized and repaired my walls? Their Claim Coordinator wrote, "The marks on the walls going up the staircase would be very difficult to make when the crew is holding onto the unit and trying to get up the stairs – it would be difficult for the unit to scrap against the wall." If you are still planning to deal with Mackie, don't be surprised when you will write here a similar review.