We had new taps installed by two very personable young men. I am assuming that one man was a plumber and the other his apprentice as this was not a "two man" job. The job was done well and in a timely manner. It was the price that I found unreasonable. A service call charge of $148.00 to travel 4.6 km and a labour charge of $176.00 per hour took my breath away. My best advice would be to get a cost estimate of the job before you have it done. I would recommend them for the job they did but not at that cost.
- Approximate cost of services:
- $455.45
- Company Response
B Likins,
Thank you very much for taking the time to write this review of our plumbing services. I'm glad that you were pleased with the quality of work done by Kale and Hamish and their pleasant demeanor.
Your comments bring up a few very important points that I'd like to address...
1) Hamish is currently a high school student who is completing his co-op placement with our company. We feel that it's so important to introduce young people to the trades and we accept a new co-op student from a local high school each year.
2) Every plumbing company charges a truck fee or service call fee which is slightly higher in order to cover costs associated with doing housecalls. The charge for our service call is the same whether you are a customer in Mississauga, Scarborough or right around the corner from our office. The difference with us is that we include the first half hour in the "service call" which we feel is a little more understanding than charging a fee to just show up at the door.
3) I completely understand the feeling of "sticker shock". We put a lot of thought and research into keeping our prices competitive with similar companies in the emergency plumbing market. Many companies will not disclose their hourly rates over the phone. Instead they have their technicians show up and use high pressure sales tactics to get you to pay 50-100% more than our hourly rates.
Mrs Likins, according to our records, you were billed for 1.5 hrs (1 service call and 1 hr labor) to install your basin faucet and toilet. If there is a discrepancy with the timing please let me know. And please be assured that we stand behind the quality of our workmanship. If you notice anything unusual, please feel free to call us. We'd be happy to come and fix it up.
Thank you for the opportunity to explain how our business works. I hope we can be of service to you in the future.Sincerely,
Jonathan Miljure