Matthew L from Mississauga

I have recently seen some negative posts about Recreational Warehouse Mississauga. I would like to compare my experience to the minority of negative ones. I had a 24’x12’ in ground fiberglass pool and a 1200L 7’x7’ hot tub installed in my back yard last summer by Recreational Warehouse Mississauga. I heard about Recreational Warehouse when I was at the Exhibition 5 years ago and spoke to their Sales Manager at length. He left a lasting impression and that is why I called Recreational Warehouse Mississauga. Sure enough who walked into my back yard to provide the preliminary steps of getting a pool installed. I got more than one quote. The Sales Mangers at both companies were very nice to deal with. No pressure at all. In the end, Recreational Warehouse offered a more competitive price and offered more equipment options/ideas compared to the other company. Installing a swimming pool in your surburbia backyard is not a relaxing venture. It is actually quite stressful. You are having a massive hole dug in your backyard, and then having a pool hoisted over your house by a crane from the street. It is a major undertaking and I am glad I chose Recreational Warehouse to do this. The Store Manager and Sales Manager very nice and very pragmatic. They told me how the project would pan out and warned me that my backyard would look like a battleground. I appreciated this. They did not “sugar coat” anything. I knew what to expect……. even though you really don’t. My wife and I had many concerns and preconceived notions throughout the project. My advice to potential pool owners is to listen and rely on the managers and staffs experience, recommendations and judgment. After all, they have been doing this for a while. The Store Manager and Sales Manager always returned my emails and phone calls in a prompt and respectable time frame. I had a manufactures defect with my pool heat pump, and with a light in my hot tub, nothing to do with the Recreational Warehouse. These things happen. Recreational Warehouse dealt with both these issues in a prompt and satisfactory manner. At my place of work, I hire different vendors. I have no problem paying a bit more if the after purchase support is there. This is the case with Recreational Warehouse. Their support and advice is more than I ever expected, and is probably my highest accolade for them. When you by a pool or hot tub, you will be buying maintenance supplies. I enjoy going to Recreational Warehouse’s Mississauga location to buy these supplies. It gives me a chance to keep seeing the people who helped create our back yard oasis. Matthew L