I was recommended this company by a friend after running into lots of shady HVAC technicians and sales people. I called Convertible Air (and spoke to Marnie, who was VERY helpful), I had been screwed over a few times by Sears and was fed up paying to repair the new furnace I got. It came with a 'warranty' however they would only visit once a year. The first time they visited this year is because a part was recalled. I do not believe I should be responsible for it. The furnace stopped working, I made the call and the service technician Raj showed up within a couple of hours (I was shocked and expected to wait days). He was polite and very thorough in explaining what the problem was. He even went out of his way to show the codes that were not met by the original installers. I will be contacting Sears in the future to have them rectify the situation. I am thoroughly impressed with the service provided by this company and will likely use them for future installations of my other properties.
- Approximate cost of services:
- $169.00