lisa k from Calgary

We have had mixed experiences with Mr Rooter - they did excellent timely work on an emergency sewer line backup we had so we called to plan sewer line replacement for us - they cancelled 2 appointments to scope our line at the last minute (my husband took time off work for these appointments) then "delayed" a scheduled third appointment for a scoping (they did not know when they would actually delay it until) 30 minutes before that appointment. So, while Mr Rooter was great on our emergency, Mr Rooter was very unreliable at showing up for our bigger, non-emergency project. We can understand one appointment being cancelled because of someone else's emergency but three times? It did not give us much assurance that our large sewer replacement might go well, so we will be using another company for that.