Scott from Toronto

This is a great company with honest people. I run a rental business and can tell the difference when someone comes to one of our properties to do a professional job vs. when someone comes to try to juice up a sale. These guys are the former, not the latter, and are adept at providing great service in a professional manner. Their price is good and I will definitely use them again and hope everyone else uses them too. I've been around the block a few times and just moved my business from Toronto to the Kitchener-Waterloo area and I was impressed by the technician they sent and with the way the company operates. If you had an extra star they should get 6.

Called them to repair an out-of-warranty whirlpool washer. Service call cost was 90 dollars. When they showed up, I wasn't there but was on the phone. The man said that it would cost around $280 to fix, but maybe that still wouldn't fix it and it might be $350 more. I spent 25 years in the appliance business and know when someone is trying to take advantage. Very disappointing. I told him to leave and refused to pay the service call. I never received a written quote for parts and labour for the estimated repairs. Now I have a collections letter and am torn between paying them their $90 or paying the $95 it would cost to take them to small claims to teach them a lesson. Maybe the right thing to do would be both. It's obvious they don't care about bad reviews but I still plan on sharing my experience with my huge social media following, many of which are in the same business as they are. (BTW I got a great deal on a new LG washer for way less than $630 the next day.) I invite them to contact me first to settle this more professionally before I take any further action. Regards, Scott