Natalie from Toronto

We used Moveworks for our move in November,2014........... we paid for the full packing/moving/unpacking/insurance package..........this was our experience .........in retrospect... a series of over-representation and overselling of services by the owners and under performance by the various sub-contractors used, who are not direct employees of Moveworks....the packing crew came undersupplied to pack our contents and furniture and artwork....leaving much to the movers who were equally undersupplied and had dirty mats and packing blankets....the first moving crew was physically incapable of lifting furniture and boxes, to the point of dragging our furniture and resulting in damage to the finish of the brand new hardwood floors of our new home...so we had them replaced by Moveworks other "crew", who were enthusiastic and energetic, BUT they that managed to scratch and dent walls and stairwells while carrying furniture and boxes , resulting in our having to undertake a complete patch repair and re-painting of our new home's walls.....the unpacking was poor, as the crew literally removed items from cartons and placed contents on the floor , despite being asked to place these on counters and shelves...furthermore some items were "lost".....calls and pleasant discussions with the owners resulted in "no action" ..........Even though we purchased insurance to cover damage and loss.....no delivery of claims forms or action on the part of Moveworks.....Overall, the worst move experience of our lifetime ( and we have moved several times).