This is the second time in about a year we have had issues with our water heater. No hot water. But its the service that is so very poor! I am regretting ever renting from this company. Their 800 support can only communicate to the technical support through email. This is what their 800 support told me yesterday. The service is slow. They do not seem to care. And their rentals are over priced. I've called 5 times since yesterday. And 1 reply this morning. I doubt I will ever use them again. Still waiting for a scheduled time for them to come and fix my water heater! I really want to cancel but refuse to over pay. Its now 4:30pm. Two different people have called me back after me calling 2 more times today. All saying they will call me back and let me know when a tech will come by or I have to wait another day! Well 2 days and the guy showed up at 10:15 pm. Apparently some part was corroded. He sanded it and left? Was here 10 minutes. All that frustration and waiting for a 10 minute job?.....Lesson learned!
- Approximate cost of services:
- $2,000.00