I was quoted by a few different companies in Edmonton and found GCR was the most reasonably priced. I was disappointed that it would take approx. 3 weeks for an estimate to be done - but it is a busy time of year (spring). The estimator, Robert, was very professional and inspected outside and inside the attic. Once I decided to choose GCR I did a BBB search and found reviews were within reason. I was pleased that work could begin witin the month. I was disappointed and quite surprised at the lack of communication. I have a dog at home and have to make a few accomodations (move trailer etc) before the crew begins. Once a date for the material delivery was set I had NO further communication from GCR. Materials were delivered in the back alley in front of my garage door. My wife, myself and a neighbour had to move the pallet of roofing material inside our fenced backyard or it would have definately been taken. Again a lack of communication - workers began the work without so much as a call - my neighbour had to call me and let me know they started work. I had to get my dog out of the house or the banging would have driven her crazy. The workers were very efficent as they had the roof striped in a short time. They worked well into the night and got about 75% completed. Workers came back the next day and again the day after to complete. Workers cleaned up after themselves but did leave quite a few cigarette butts in the yard - with a dog that is not cool. Overall the job was completed in a good fashion and GCR need to improve communication with homeowners.
- Approximate cost of services:
- $8,500.00
- Company Response
Robert, thank you for taking the time to provide us with this valuable feedback. Like many companies, we strive to provide excellent customer service and communication and feedback like yours allows us to identify areas of improvement. Great Canadian is thrilled to hear you are very pleased with the finished product and work we have completed for you.