Installation of doors and patio doors, cutting of wall
We contracted two inside doors and a patio door installation with Brock Windows & Doors and we were very satisified with the quality of their service: the installations were done on time (actually they rescheduled them to accomodate some other work we were doing) all with no fuss: "You need us to come in earlier ? Don't worry, we'll find someone for you." Beacause of the rescheduling we worked with two teams - both teams were not only professional, but also the people were very nice. Remarkably, John, the company owner showed up when the job was done and closely inspected the work. Brock also had to cut the wall for the patio door: it was done as cleanly as possible, without any damage to the newly installed hardwood floors.
- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- There was a glitch: we wanted to keep one of the replaced doors, to install it elsewhere in the house. Well, the door that was removed was put in the trash. The Brock installation teams should double-check with the customer before the disposal of the old doors, windows ... etc - because the customer might assume (as we did) that the replaced items will be just placed in the garage.
- Any advice to offer fellow homeowners facing a similar project?
- A few years ago when putting in another patio door with a different company, we had an installer from that company asking us "why didn't you go with a Brock door ? They're so much better than ours !" So ....
- Company Response
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