We contracted them to take care of our lawn, at a high price (which i agreed to) BUT after the spring cleaning the regular weekly service was terrible, they do not trim properly, they cut the grass too law in spite of asking them not to, they did not turn the mulch in the beds even though i paid extra... BUT WORST OF ALL IS THAT THEY DO NOT RESPOND TO TEXT OR PHONES...I called and text John (the person responsible for our area) several times, initially he responded after that not one single response, then called Jason (the manager) and left two messages , no answers... very frustrating , the one thing they do well is send the bill every month on time
- Approximate cost of services:
- $3,500.00
- Company Response
I sincerely apologize for the inconvenience you've experienced with our lawn care services. Your feedback is crucial to us, and I'm genuinely sorry that we fell short of your expectations. This is certainly not the level of service we aim to provide, and I appreciate you bringing these issues to our attention.
I understand the frustration you must be feeling, especially with the lack of responsiveness from John and Jason. Rest assured, we take your concerns seriously, and I am committed to addressing them promptly.
To initiate immediate corrective action, I will personally investigate the matters you raised, including the improper trimming, the grass length, and the failure to turn the mulch in the beds despite the additional payment. Additionally, I will ensure that John and Jason are made aware of the urgency of your situation, and we will take the necessary steps to improve our communication channels.
I understand the importance of reliable and efficient service, and we are committed to making this right for you. Please allow me some time to investigate and implement corrective measures.
Once again, I apologize for any inconvenience caused, and I appreciate your patience and understanding as we work to resolve these issues.
