Deal with them few years back,
and glad to found a place to share a story of mine about this company.
This company was first located in Vancouver near Marine drive, a small store.
The first impression I got is, nice service, the owner actually came out and tell me something about their doors and special deal they are having.
I told them we were building a new home and would like to order all the doors from them.
First they got us some "great deal" exterior doors first which were just display in the shop. They told us it is some extra doors they got for over order for other customers, so we can have some deal from it.
So far so good, until we starts getting the interior doors,
Cracks from the pre-hung for some of the doors, even one of the mini closet doors, I told them about it because they said this is because they are custom made doors.
Oh ok, for the accessories, they only provided the cheapest part for me, the double open closet door the top stopper was poorly installed and always hard to pull out and eventually pop out and went missing. The sliding door, the wheels I can't find replacement after 2 years use. I think they used some non-standard parts from else well, bought bulky cheap.
Few of the solid wood door we ordered also have a curve in the middle, told them about it, but never get it handle.
They asked us to pay everything before they ship out "all" the doors. while we expect all the doors, they ship only 80% of them and I need to go take 10% of the doors by myself in their new richmond store, the left 10%? because we stupidly enough to pay 100% and trust them. They never gave us, and FYI those door at least worth 2000 dollar because they are solid doors special orders, they said they lost them need to find them when they moving. we rush them for about 1 years, went to the stores many many times, all they told us is come back next time and they will have them. Of course I never got them, because i believe they sold them to someone else with "great deal".
Right now I am building another home again, so i visited some new job sites and saw their doors and paper around, funny enough, same poor quality, cracks along the joints ,a very hard to open and close. The only thing I like about this company is the dog in store.
Hope this will help for you guys, but at least I feel better to express my feeling and share with others.
