FM from Toronto

Needed to do an accent wall with wainscotting. Noel did a great job. The wall looks amazing. Fast, clean, friendly.

From the beginning, things were smooth. Peter arrived early for the walkthrough and the quote. The price was fair. The team led by Alex arrived on time. A solid crew of caring, competent and friendly painters finished the work in 1 day!! The finished product is professional, clean and I really appreciated that Alex was attentive to my expectations and politely addressed all my questions. Thank you Wow! Well done. See you next time.

Called Convertible, they came on a Sunday (how's that for customer service!). Discussed in depth our needs, talked about efficiency, pay back, government rebates, different models, warranties, importance of installation, etc...I asked a lot of questions, and Michael was responsive and respectful. The price quoted was fair. Set an installation date. They came exactly as promised. They executed exactly as promised. They did a clean professional job (very important for me). Very Happy!

Extremely happy with the work performed. We got multiple quotes for the work that we needed (Demolition, New drain, two Back water valves, Crack repair, Waterproofing, Sump pump). We decided to hire Aquamaster because Fedor was upfront with the potential challenges and risks the job could encounter, he was clear in his description of the solution, did not try to upsell and his quote was competitive. He has his own crew (not a fan of sub-contracting). Fedor was really patient and spent the time to answer all my questions during the job (at all hours of the day I might add). His crew was clean, professional and worked incredibly hard (lots of dirt, concrete, up and down the stairs, etc..). They were customer service oriented and they worked hard to ensure that I was satisfied in the end. Honestly, it's rare and hard to find this king of professionalism these days. These guys are gems. Thank you again. look no further, this is the crew you need.

Hired Dave this summer for a driveway sealing job. The quote was reasonable and he started working promptly. We had to pay in advance as we had leave before we could see the finished job completed. Dave told me not to worry, that he is a professional and everything would be done to my satisfaction... Well not quite. While I'm not a pro, it seemed to me that some cracks were filled but most were not, but it's hard to judge for me as I trust that Dave knows what needed to be done. The thing that really disappointed me was that a small patch of driveway was not sealed right in the middle. So we have this nicely sealed driveway (black), with a patch that was just missed (grey). I reached out to Dave multiple times to see if he come fix it, but each time he gave me excuses as to why he could not come to do the work. I tried him several times, waited over three moths, he promised that he would drop by multiple times but in the end he never did. He got paid 100%, but the job got done at 95%...too bad, it would have been a 5 minute job to fix.

Finally getting around to writing this review. Bottom line: Don't waste your time, there are tons of other tile places to choose from. We had 2 issues: countertop and backsplash tiles. In mid-November 2014, we just had our brand new kitchen cabinets installed and now it was time to install a new quartz countertop. We decided to shop for a CNC cut Ceasarstone countertop. After getting a few quotes, we decided to do business with Keramin because they had guaranteed that we could get 2 joints (most other folks quoted 3 joints) and while their quote was slightly higher, it was competitive. One of the the installers came to take the measurements, he was polite and friendly. Everything went well until the day of the installation when one of the countertop pieces was cut too big and they were not able to get it in the house (we have a 2200 sqft house with a decent size kitchen). The installers were very kind in trying to find a solution together, but the only real solution was to either cut a new piece (and get 3 joints) or take apart the kitchen that had just been newly installed. When I called the owners at Keramin to discuss how to solve the issue, they told me that I had to pay another a few hundred dollars for the new stone piece. When I refused to pay more for their mistake (they had my $1,250 deposit), they said that it was my fault because I did not want to dismantle my new custom kitchen (really!). I even called the kitchen cabinet company to discuss the possibility of removing some of the cabinets to fit the countertop (I was willing to do it if it were possible) . The kitchen cabinet company told me that it would be a grave mistake and they had never heard of such a thing in 40 years in business, so we dropped the idea. We went back and forth for several days (costing me more because I had booked other trades that were waiting for the kitchen to be finished to do their work). In the end, after unnecessary stress, back and forth, heated exchanges and wasted time, Eddy agreed to pay for the piece. When the installers came back, they did a good job overall and were very polite and apologetic. The countertop looks good and they did a really nice job with the joints. After this ordeal, we decided to give Keramin a second chance and buy our backsplash tiles with them (fool me twice...yes I know). When we received the delivered tiles, we noticed that they were different then what we had seen on display in the store and unfortunately the color did not work anymore. When we discussed the issue with them, they got very aggressive (we had now become annoying customers) and told us that it is normal and tiles will look different depending on the batch. To avoid anymore pain, we just payed the restocking fee and returned the tiles and were disappointed again. In the end, I give Keramin a generous "2" mostly because the installers did a good job and were a pleasure to work with. The real problem was with the owners.