I bought a washer and a dryer from The Brick. It was the worst decision I ever made... They never came to deliver them so I called the store and asked what was going on. After putting me on hold for 30 minutes, they told me that there was no stock available. After arguing with them, they finally decided that they were going to deliver them the next day. Again, I waited all day at home and no one came. I called them but they hung up in my face so I decided to go to the store. The manager there had a huge attitude problem and was very unhelpful. They told me that they came but that I wasn't home. I couldn't believe that they were falsifying in my face. It was pathetic. I was so angry. I told them that I wanted a refund but they wouldn't give me my money back. They made up some lame excuses. It's been over a week and I'm still waiting for my washer and dryer. It's completely unacceptable! I highly recommend that you avoid The Brick at all costs. Once they have your money, you're on your own. The customer service is terrible! For your information, I bought some sofas from a competitor. The sofas came the expected day of delivery. They were well wrapped and I had absolutely no problems. I regret not buying my washer and dryer from there as well.
- Approximate cost of services:
- $1,500.00