I saw a booth for InterUrban Garage Doors at a home show in downtown Vancouver. My husband and I decided to go with the company to have a new garage door installed. It took about 6 weeks to get the garage door. I had to keep calling them to find out if it was in yet. I kept having to talk to Andrew's wife - Dierde who is not helpful at all. Finally, after several calls, she told me that the door was in, but it was scratched on the top panel. This is what she could do for me - she could give us a different top panel with nice windows on it. Sure I said, it sounded much nicer than a plain old panel - and there was no extra cost for this. Finally, they showed up to do the install. I was so distracted by Andrew and his helper (they kept talking and talking) that I didn't ask to see the garage door closed (my bad, but not sure it would have made a difference anyways) After they left, I closed the door and noticed that the garage door is too big for the opening. My garage door closes but the top inch of the glass is hidden behind the framing of the garage door opening. I phoned and spoke to Andrew in mid May and he said he'd be out by the end of the month to "fix" it. It is now mid-August and I have yet to hear from him. I have called numerous times, leaving messages, sometimes not leaving messages as the voicemail is full. I would NOT recommend this company to anyone. I am truly disappointed in the service of this company and they are not professional at all.
- Approximate cost of services:
- $1,000.00
- Company Response
Garage Door Installation I saw a booth for InterUrban Garage Doors at a home show in downtown Vancouver. My husband and I decided to go with the company to have a new garage door installed.
The truth is, you chose a custom size and custom colour .You also chose the top model, a two inch insulated garage door. Most building materials that are custom ordered take at least six weeks.
It took about 6 weeks to get the garage door. I had to keep calling them to find out if it was in yet. I kept having to talk to Andrew's wife - Dierde who is not helpful at all. Finally, after several calls, she told me that the door was in, but it was scratched on the top panel.
In fact, the supplier did not send enough sections for your door. We demanded that they send another section a.s.a.p. Three days later a delivery truck arrived but they did not send your missing section. We did, however, have a section on hand that would complete your door. The section we had was glazed with very expensive etched acrylic glass. We did not want you to wait another six weeks for a replacement section, so we offered you this section at no additional cost. It was a three hundred dollar gift. You accepted the section and arranged for the door to be installed.
This is what she could do for me - she could give us a different top panel with nice windows on it. Sure I said, it sounded much nicer than a plain old panel - and there was no extra cost for this. Finally, they showed up to do the install. I was so distracted by Andrew and his helper (they kept talking and talking) that I didn't ask to see the garage door closed (my bad, but not sure it would have made a difference anyways)
The truth is, we took you outside to see the door. We pointed out that the window section was a little larger than we would prefer but we could crop the door from the bottom to adjust the height. This would make the door perfect. We explained that this process would be another full day of work and would cost an additional $300. You said you would discuss it with your husband. You accepted the door as it was installed. You paid the remainder of your order without hesitation.
After they left, I closed the door and noticed that the garage door is too big for the opening. My garage door closes but the top inch of the glass is hidden behind the framing of the garage door opening. I phoned and spoke to Andrew in mid May and he said he'd be out by the end of the month to "fix" it.I did speak to you about the door. I said I would try to fit the job into my busy schedule. Unfortunately, at that time, my main installer disappeared and left me swamped. We regret that we were unable to do another contract for you. I did pass your number along to another garage door company.
It is now mid-August and I have yet to hear from him. I have called numerous times, leaving messages, sometimes not leaving messages as the voicemail is full. I would NOT recommend this company to anyone. I am truly disappointed in the service of this company and they are not professional at all.
The truth is, you DID speak to Deidre several times. You were so rude to her, she stop taking your calls.