Nathan from M1H

My furnace began to fail over the winter holidays in 2014, giving my wife and I ample time to bring in several companies (all with stellar ratings on HomeStars) to quote on the job of replacing our current furnace. We literally finished our basement two months prior, and as part of the replacement we would need to upgrade the PVC exhaust pipe and run new intake pipes through our ceiling. After receiving 5 quotes, my uncle (who just finished having his furnace replaced) gave me Sean's number and suggested I hold off on making a decision until Convertible could come and quote on the job. What a Godsend that was! Sean was super professional, caring, and down to earth. He didn't try to close the deal aggressively, and was honest about what work needed to be done. I ended up deciding on the American Standard Gold ZM furnace, which Convertible was able to install for the same price as the Rheem unit some other deaelers were pushing. They correctly sized the furnace for the space (my previous unit was 20,000 btu too large!) and scheduled the installation with only two days' lead time. He also hooked me up with the Duct Cleaners who I cannot say enough good things about either. The lead installer, Adam, showed up shortly after the duct cleaners. I cannot express my gratitude enough towards the precise, professional work he did. He made clean cuts into my finished ceiling to install the venting pipes that I was later able to drywall and are now invisible. His pipe work was super tight, and because of the difficulty of the install and even in the tight space, he was able to custom-fashion both the new boot I requested and modify the General Air humidifier to ensure a tight seal on the bypass. They helped with running additional thermostat cable for my new smart thermostat, and was legitimately one of the best contractors I've ever dealt with, period. Top marks to the owner of Convertible, because they've created a culture that understands and respects customer service, honesty, integrity, and professional work. 10/10. I've already recommended their work to several of my friends that are homeowners and know that when it's time to replace my A/C, Convertible will be getting my call. Thanks again Adam and Sean.