Marcia from Prince George

So my husband and I decided last November 2013 that we would purchase a new sofa and love seat as our Christmas gift to each other. We went into the brick and looked around and found Canadian made furniture on sale and loved it. We paid $1167.00 for it and we were happy. About 2 months into having the furniture it started falling apart so I called the warranty number and the lady informed me that I was to take photos of all issues and email them to her so I did. This is in feb 2014 keep in mind. After looking at the photos the warranty department decided we could either have an in store credit of $400.00 and replacement parts or we could have a full refund in store credit of $1167.00. We opted for the replacement parts and $400.00 in store credit. After several and I mean several times of contacting the warranty department them losing our number, not having our parts, losing our photos, not having our address on file ect... I finally called the brick and told them that I would just like a full money refund and that because of the poor customer service I no longer wished to purchase their product.... The lady on the phone told me that because of my bad attitude that all offers that they had given me were now off the table. Basically I had to keep my falling apart furniture because she didn't like the fact that i called her out on bad customer service..... My husband then called in and was able to get at least the $1167.00 back in instore credit. So we shopped again for more furniture and found some .... It was $67.00 less than the original furniture so I said well I will just pick out a lamp or something to cover that 67 but we were told no we couldn't do that because it all has to be one price and one total? Anyway we were also told that because this was replacement furniture that we no longer had any warranty that it was null and void...... Moral to this story DO NOT SHOP AT THE BRICK. CUSTOMER SERVICE SUCKS AND THEY CLEARLY DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL.......