Sam was great. He showed up early and diagnosed the problem that was causing our circuit breakers to repeatedly trip. Im happy with the service.
Happy to help!
Don't be lured by the nice product, which they do have. The service, and sincerity of the staff here is seriously lacking. We were served by Debi who sold us a 12" Pure Bliss mattress and two pillows of the same brand for $4500.00 which we paid for in April of 2014. Delivery was promised within three weeks, but we didn't see it for six. At no point did they ever call to explain a delay. Rather they responded with weak excuses when WE called to ask where our stuff was. The mattress came in early June, but no pillows (value $300.00), and no explanations. After several calls, nothing and never any contact. I finally walked into the store today, July 12, and Debi was full of phony smiles. I claimed two Pure Bliss pillows that they had IN STOCK, politely told her what I thought of the their service, and let her know they shouldn't hope for a recommendation. She showed no concern and offered only a throwaway, "sorry you feel that way". These people don't keep their word. I expect nothing but the worst should there be problems with the mattress in the future. Stay away.
Peter, I apologize, again, for the delay in your delivery. It was difficult to give you an update on what became a very impossible situation. Very shortly after your delivery, LatexBLISS went into bankruptcy protection and actually pulled their business out of Canada. I refuse to bad mouth a supplier while they are having these type of difficulties. Again, my apologies for whatever stress this may have caused you. I am not sure how we could have changed anything since the delivery of this mattress to us was out of our control.
