Our fridge stopped working but freezer continued working. We called on Saturday & arranged for a Monday repair. The technician (Ray) came promptly, identified the product, proceeded to dismantle the entire freezer, including back panels to access the fuse-very strange design. He quickly replaced the fuse, miraculously (in my mind) re-assembled all the parts and proclaimed victory. 3 days later and it's still working. Luckily for us we bought an extended warranty from Sears at time of appliance purchase and not only was repair covered but apparently we will received compensation for lost perishables. All in all a very satisfying outcome to a stressful situation. Would definitely recommend Sears Service with or without warranty coverage
- Approximate cost of services:
- $0.00
- Company Response
Hello T.S.,
thanks for choosing Sears to manage your appliance repair. I will pass on your good words to Ray.
Kind Regards,
Sears Repair Team