My 5-year old Thermador's bake element was broken -- wouldn't heat beyond 100 degrees. I Googled 'Thermador Repair, Toronto' and got Toronto Appliance Services. The Guy came on time, but despite my having told them that I needed a new bake element, he didn't bring one, just came to do a 'diagnosis' (which was that the bake element was broken). After he left, saying he'd return with the part next week, I tried to turn on my broiler to cook a pizza, and Surprise --it suddenly wasn't working. He denies having touched it, of course.