Reviews

10/10

One of my friends suggested me to try the glass inserts instead of replacing my front doors. I used homestars to locate Distinctive Glass inserts and called Grayson. Grayson patiently explained the process, checked the pictures I sent to him and we immediately settled to get the work done. From the website of distinctive glass inserts, I could select a design of my choice. As the days of the work approached I spoke to Grayson on the colors I need to use after the work is done so the finish would look better on the home; reviewed the door hardware options etc. At the day of the install, Grayson was on time and completed the work in just a few hours. As the work progressed, I started seeing the difference in the look of the door. After the install, Grayson ensured that the work site was cleaned to perfection.   I highly recommend Grayson for your glass inserts related work. He is very friendly, professional and has a thorough knowledge to recommend the right selection for your home. He is focused to achieve the maximum results for his customers with minimal investment and never pushes you to invest on anything extra (the existing door/knobs/hinges- I wanted to replace, but Grayson suggested not to as they just needed only some polishing/clean up).  Thank You Grayson for the excellent work! I never knew glass inserts can make a difference. Your workmanship completely changed  the entry door- it looks brand new and we love it! Including the before and after pictures

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to write such a great review. It was great chatting with you, you were a pleasure to deal with. Your doors look amazing!

10/10

I was looking to re-do my kitchen, powder room and landing area tiles and came across Brothers Flooring in Homestars. I sent a text message to Faddy and right away he called me and we discussed about the requirements. He scheduled time with me very soon and visited our home to take the measurements and within a couple of days a detailed estimate was sent to me from his office. Faddy had good suggestions and recommendations on tiles lay out, combinations that would match our home, material purchases which made me comfortable that I am working with someone knowledgeable. Faddy's office staff, Michelle was always kind enough to answer all my enquiries, and very diligent in the planning, giving heads up calls and scheduling the work. A day prior to the work, the tile was delivered to my home. The day of work, Faddy and Fahad arrived on time and started to move all the appliances, cover them with sheet, cover the floor to prevent scratches on the hardwood and created plastic barriers to contain the dust of the work. The demolition work was done right after, the work was fast and completed in 2 days. At the end of each day, Faddy and Fahad cleaned up the area and neatly kept all the tools away- a great sign of being respectful of the workspace. Once all the demolition was completed, the tiling experts came (Thomas and Team), also George the co-owner of the company. George explained to me the various layout options of the tiles so the grain pattern looks even. At every stage, where my opinion was required, George called and explained the options and made sure that the work is done to meet my requirements. The tiling work is time consuming and I could observe that Thomas was careful at each step to keep the level of tiles and reducing the number of cuts to give a clean appearance. In between, anytime, I could reach Faddy to ask about options, next steps etc. At the last day of work, George came for an inspection and along with Faddy, Fahad and a specialist plumber- reassembled all the appliances, washroom etc. The total work lasted just 5 days and the final efforts for another 2 days- exactly as Faddy promised me at the start of the work. I find the Brothers Flooring crew as exceptional professionals to work with due to their following qualities 1. Punctuality and respect for time 2. Focus to keep the work place clean as possible 3. Engaging the right specialist for the each work- office staff, Plumbing, tiling, demolition, materials 4. Customer focus- always available to clarify your doubts, consults you and keeps you updated at each step 5. Competitive pricing 6. Professionalism- everyone worked hard, professionals in their area and took pride in what they do I highly recommend Brothers Flooring team for any of your flooring requirements. I would jump on an opportunity to hire them for any future projects in our home. Their work ethic and collaboration is highly inspiring. I wish Faddy, Fahad, George, Thomas and team, Michelle and the entire team the very best- keep up the fantastic work!

Approximate cost of services:
$100.00
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Company Response

Hi Rajiv,

Thank you for sharing this kind review with everyone; we really appreciate it. At The Brothers Flooring, reliability, superior workmanship & customer service is our commitment to our Clients and no project is complete until our Clients are 100% satisfied. As homeowners ourselves, we take pride in treating our Clients' homes like our own and it pleases us to know that we have earned your trust and respect. Our office team & our team on site enjoyed working with you, and we thank you for allowing us to be a part of your renovation project! Enjoy your new tiles!

Cheers,
The Brothers Flooring

10/10

Pre-work: I decided to get my roof done and started my search for a good roofer. I did some homework on what to look for in a roofing job. The first roofing company I contacted was Roofs on Homes. Their office staff was friendly and arranged an appointment with Rich. Rich came on time and well prepared with materials, information about the company, insurance details, brands and colors to chose from. I was impressed with the professionalism of Rich in his first visit itself. Since this is a major work and also since I was not having good knowledge on roofing, I decided to take few more quotes. My inquiries were not limited to cost alone- I had a checklist for each roofer- about their company, website, reviews, brand of shingles they use, types of warranties provided, how is the after install service, what kind of estimate details they provide, WSIB, Liability insurance, referrals etc. While some companies gave satisfying answers on many of these factors, none gave me the confidence in answers like how Rich did. Install: I got a tentative date from Rich and he kept me informed and gave me enough heads up on the schedule. The bin was delivered on time, the staff arrived on time, shingles were delivered on time- everything was well organized. Every staff member worked on their defined roles (spreading the sheets on the perimeter of the house, keeping plywood to cover glass panels etc). It was a nice experience to watch a well organized full day effort from the entire team. Danny and Chuck were a part of the team and that gave me a lot more confidence. Rich visited during the work and kept in constant touch with me over the phone. Overall- great experience and I understood how much tough this work is. The day the work was completed a good clean up was done for the entire home surroundings and neighbourhood. A follow up cleaning was done next day to ensure there is nothing left out. Summary: If you are a customer like me who keeps quality of materials and quality of the roofer as top priority, you need someone like Roofs On Homes. The key highlights of Roofs On Homes, in my experience are 1. Sense of Ownership- right from Rich, Danny, Chuck, Office staff and the roofing staff- I see they take pride and ownership in what they do 2. Friendliness- Entire staff is very friendly and easy to work with- at all stages 3. Respect for Time- very important quality. All my appointments were scheduled well ahead of time and strictly followed by the team 4. High Quality standards- There is only one standard for Roofs On Homes. Quality of materials and Quality of workmanship- are very high for Roofs On Homes (Some other roofers I called will ask- what kind of quality you are looking for and I will price accordingly! That is a red flag to me.) 5. Knowledge in the Industry- Rich, Danny and Chuck have good knowledge on roofing and what it takes to get a good roof done. I started appreciating their knowledge after I completed my research with other roofers 6. Owners work with team: Everyone does the hard work with the team and the team work and energy level is evident 7. Overall Professionalism- In every aspect of the project, Roofs On Homes staff maintained strong professionalism. Rich and Danny- Thank You for doing the roofing work for our home. We really appreciate your and your team’s great work and focus on quality. Keep up the fantastic job and enthusiasm!

Approximate cost of services:
$0.00
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Company Response

Hey Raj

I can't say how much we appreciate the amazing detailed
review, it's been a real pleasure working with you on your roof project.
Roofing is a challenge everyday to do things right and it's really nice to see the appreciation of the hard work that goes into changing a roof right.
God bless my friend.
Stay Safe
From all of us at Roofs on Homes, thanks for the opportunity.

Regards
Danny A
Roofs on Homes

10/10

I was planning to perform a home renovation and was taking quotes from various contractors for a few months. I checked homestars and called 310 Reno. Left a voicemail and within half hour I got a call back from Dom. A few hours past he was in my home, did all the measurements, gave me the various options I can plan for. Very professional and practical suggestions. Dom also gave me a few references;I visited the work site and liked the way the work was progressing. I signed up with Dom and I am extremely pleased with him and his team. I did not have to bother much on the progress of the work- it was progressing at times ahead of schedule. Dom would discuss with me any options which he felt needed a change and gave me good directions on every item I was planning to buy. Dom was very careful that his suggestions does not influence my decision- he would give the pros and cons and will educate you to a level where you feel comfortable taking a final call. Dom is a personable manager and I felt very comfortable discussing my questions with him through out the project. Key Highlights - Punctuality: The team was always on time or even ahead of time to work - Professionalism: Very professional interactions from Dom and every one in the team - Quality: Great focus on the finished product quality, very good attention to details - Defined Standards: Though Dom suggested some cost saving options, he would stick to a basic quality standard of the company, and would not compromise on standards - which I liked. - Responsiveness: Not even once in my engagement with Dom I felt unanswered. I work pretty late hours and was surprised to get responses to my questions from Dom via text messages, the same night - Passion: Dom has a passion for his job and takes pride in it. I have felt this on multiple occassions. Dom has the timeline always in his mind, comes in on Sundays to prepare ahead for the next team to start the tasks planned for the coming week The end product is absolutely amazing. I highly recommend Dom and his team and have already referred Dom to few of my friends. Thank you Dom!

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Hey Rajiv,

Thank you so kindly for this review. We really look forward to working with you again in the future.

Cheers,

Mike, Charles and the entire 310RENO Team.

10/10

I did some research for installing a porch enclosure for my home and called a few numbers for a quote. Most of the companies I called either did not call back or did not send a salesperson on time or in some cases made me do the measurements and I got a guess "quote" over the phone. I am happy that the delay was for a good reason since eventually I got the project completed by Alex and team. If you are looking for a highly professional, competitively priced and a personable business dealing, look no further- Alex's team is the right choice. Alex did timely follow ups, visited my home and explained the options, did a walkthrough of how the before and after image would look like, showed us the materials, colors and designs and we did not have any hesitation to sign up for his service. I was also impressed when Alex called back later and mentioned that our option of placing the house number in the top of the enclosure might not look good since it could accommodate only small fonts- and then he gave me a money back on that part. He knows what he is doing and carries the pride and passion of his job. Within two weeks after Alex completed my project, I have referred Alex to many of my friends.Thank You Alex for installing the enclosure as scheduled and for all the follow ups you did. We are very happy with the final outcome. Thanks again.

Approximate cost of services:
$3,500.00
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Company Response

You were an amazing customer, Rajiv. It was our pleasure dealing with you. I was very happy that you trusted us, and we have not let you down. I am glad that we have exceeded your expectations! Thank you so much for referrals to your friends. If you need anything else done in your house, i.e. windows, doors,etc. we'll do the best we can. Thank you again for your excellent review.

Lumina Windows and Doors inc.