Ken from Whitchurch-stouffville

You get what you pay for. In this case, yes you get decent appliances at super-low prices. If that were the end of the transaction then things would be ok. But after they make the sale it is like they stop caring because they have your money. We paid for delivery and install (and don't believe them when they say the installers are independent. It's the same guys who do the delivery.) Our floor model dishwasher arrived without a kickplate, which is funny because it had one in the store and our sales person assured us that everything would be there. They do a total butcher job on your walls if they need to cut it open to access any electrical or plumbing. A month later they still hadn't come back with the kickplate so we called to complain, and someone was around a few days later...with the kickplate but the WRONG SCREWS. Another month goes by, and I call to complain some more and apparently in their computer they have it marked down as finished. And then they have the gall to suggest to me on the phone that they are doing everything they can for us (after forgetting about us each time and forcing ME to call THEM to come back and finish the job) and they are doing all this for free. Oh thank you Billa for not charging me extra for the screws and kickplate that should have been with the unit the first time you sent it from the store or the finishing of the install, all of which I paid for. But your appliances here if you must get a good deal, but don't expect ANYTHING after the money leaves your account and definitely hire someone else to install them for you.