Very unfortunate that we did not read other Homestars reviews on this company. Also our first purchase (refrigerator) with this company was positive. We went to their Mississauga store to buy a washer/dryer. We selected a model and then told the sales rep (Majid) we will go home, measure the space and come back and place an order. To close the sale he told us that all appliances are standard measurements and these will fit. We mentioned there is a parapet constructed in front of our space and that is a constraint, but he reassured us. When the delivery guys came to install the washer did not fit! At that time we probably should have asked them to take the machines back, but looking at the reviews, we might have lost money anyways. We had to have a plumber come in, install a wooden base and change the plumbing. Now the machine does not sit in the space but over the parapet, misaligned with the dryer which does fit the space. We went back to the store, only to speak to the manager (Vladmir) and inform him about this sales person and not really expecting anything else from him. Instead of being apologetic, this guy was downright rude and obnoxious. He said we should have gone home and measured, we should have not accepted the machines etc. etc. When I told him that his attitude was uncalled for and we wouldn't buy from them again he said "sure, please don't come back then." Such business operations should be boycotted by consumers and rude and unhelpful people should not be made store managers.
- Approximate cost of services:
- $1,700.00