Hi ND, Thank you for taking the time to share your experience. We believe all homeowners deserve a STRESS-FREE experience, with PUNCTUAL Consultants and Installers that care about ensuring COMFORTABLE and LEAK-PROOF homes for our valued customers. Unfortunately some contractors give our industry a bad name in terms of being messy or always late, but thankfully HomeStars is here to hold everybody more accountable for their actions, and ultimately result in better service for all homeowners. We also know that the amount of industry jargon out there can be very confusing, especially when many manufacturers use different terminology to describe the same things. This is why our quotations are very detailed, informative, and professional, yet "simple, clear, and easy to understand" as you put it. We are also willing to work with all homeowners to ensure they are ultimately getting the best solution possible for their needs, even if we may not be the best solution for their particular problem. This is why we have established an AMAZING NETWORK OF PROVEN QUALITY AND SERVICE PROVIDERS for many different home improvement projects that homeowners may require. Please do not hesitate to contact us should you have any questions about your new windows, or if you happen to find yourself in need of a reliable contractor for another home improvement project and we will be happy to assist. Thanks again for the opportunity to work with you! Cheers, Adam.