Susan

I called Brad who had managed the install of both furnaces in my home in 2009 to ask him about an error code on one of the furnaces. Brad remembered me and advised me that I had a full warranty. He scheduled me for later that day and Bill arrived during the scheduled time frame, calling first to confirm my appointment and providing a time of arrival. Bill was extremely knowledgeable and efficiently dealt with the issue in a highly professional manner. My furnace issue was resolved without cost and with minimal disturbance. Many people have complemented me on the appearance of the furnaces and humidifiers Friesen's installed. When I watched YouTube videos and saw other installations, I realized that they did an exceptional job. The Trane furnace is a great product. I have had only this one issue in both furnaces since they were installed. The Carrier furnaces I had for 19 years had issues at least once each winter and rarely was the issue's cost covered by warranty.