Should have read the all the 3 star reviews for this business - extremely poor customer arrive with staff with no knowledge about their products. Only care to convince u to put down product deposit & never seems to be able to deliver with expected date. My whole renovation was done except for one kitchen faucet. A faulty faucet with missing parts finally came after my several attempts of chasing them down. A lady on the phone always seems to be in a rush that she either hung up on me or she's so busy that 'I will call you right back' turns out to be a couple days later. We never got our parts because bath city told us it's not their responsibility anymore once we have picked up the product. After reading the home star reviews, realizing what I've experienced was their common practice, I felt lucky that I only made a small purchase with them. CONSUMER ALERT. Will file a consumer complaint with ministry of consumer services under misrepresentation & delivery of goods.
- Approximate cost of services:
- $450.00