Because of the amazing reviews on Homestars, I requested that Homepro come and take a look at some outlets in my newly acquired home as they were flagged as ungrounded during my home inspection. 1 hour into the visit and $256 dollars later (Service Fee plus Diagnostic Fee) I was told that they could do the work for another $1400. It felt iffy so I said I'd get back to him and then I found a local (and recommended from a solid GC) who would cost me $580 for the same work. He came by, spent 30 minutes re diagnosing and didn't charge me anything. I feel with things like electric work, with all the unknowns, people can start spending money at an alarming rate. I think the lowest possible price should be on your quote and that charging a service fee PLUS a diagnostic fee is simply unfair. I was reminded by the tech as he was leaving that he could've charged me more. I wasn't sure what would've justified a higher cost but I bit my tongue and did some homework. I just wish I would've done it before calling them out. Anybody who has bought an old home knows that the improvement costs add up quickly and I think the difference between a money pit and a good investment is largely related to the companies in which you choose to do business with. Choose wisely and always do your homework.
- Approximate cost of services:
- $250.00
- Company Response
Home-Pro Electric Inc welcomes your feedback Rick. We will use what you've said about your experience to make us even better. It's always good to hear what clients expectations are, and if you feel we fell short of them in any way.
We acknowledge that sometimes the clients anticipated budget expectations do not align with the actual costs needed to complete a job. We are a professional residential service company and our prices are fair and reasonable to operate our type of business. The technicians will provide options when they are available, and it seems as if that was the case. However, sometimes any options are beyond what the customer had in mind. We take the safety of your dwelling and family very seriously, so we will always relay any information needed to help you make a sound decision regarding any electrical work.