Diane Duncan from Calgary

I have used Mid-West twice to move items from Ontario to Alberta. The first move went smoothly except for the late arrival of the pick-up truck to our site near Ottawa. It was delayed in transit from the Maritimes and the office contact was very good to keep me abreast of their location and updated the arrival time. All other aspects of the move went smoothly. I have recommended the company several times. However... I have just completed a second move of items, again from Ontario to Alberta but must now qualify my first review. The pick-up was on time and went smoothly. The physical delivery went smoothly and the guys on the truck were great. Here is the 'However'..the customer service staff was not great! All seemed to go well until I started checking for the timing of the shipment's arrival. I contacted the company in Mid-August and was told to be patient, I would be notified of it's arrival. September 8 I phoned and asked to have the shipment tracked and was told it was in the warehouse and that the local scheduler would be in touch to arrange a date and time. On a second call I was told that the scheduler was busy with a packing job and wouldn't be available for another week. I indicated that I needed to work around an out of town trip the third week of September, that I would like it before I left, but also indicated that a date close to September 23 would work. I phoned on September 22 and asked for the delivery time and the customer service rep that I was dealing with was surprised, said that there was no way for a delivery on the 23rd as discussed earlier and would look into an alternate date. At this point I had not received a single call initiated by the company regarding the delivery. It was delivered today September 25 after an email exchange in which I started to show my frustration. I was charged a months storage, $198.00 although the company had indicated in earlier correspondence that the contract included one month's free storage. (Aug 24 -Sept 24) ON the merit side, the $100. change for a delivery address change was waived. Thus I am dropping my evaluation from a five to a three star based on this move.