I called this company to clean my main sewer line. The receptionist was courteous and the plumber showed up when he said he would which was appreciated. The plumber worked for an hour and a half, ineptly tried to fix the problem, charged me $415 and the "solution" they provided was telling me to call the city. 2 hours after calling the city, the city workers arrived, resolved the issue quickly and efficiently and told me what I needed to do in the future to remedy the problem. JJ incorrectly said that the problem was trees on the city property - the city workers clearly showed me the scope where the issue was - it was on my property. So, I paid JJs to tell me to call the city, and the city to solve the problem. I disputed the claim with Justin and also contacted the Better Business Bureau. In further discussing that with Justin, he replied, "As for the BBB, honestly I don't care if you contact them, the BBB is a total joke and really have no merit." That may be true, I don't know, but that certainly wouldn't be my response to a customer's attempt at disputing a claim. In the end, to their credit, they did reimburse me $100; however, I found this weak compensation for a job so unprofessionally done. My advice to people with sewer line back-up issues is to call the city. They know what they are doing and after our experience, I subsequently learned that many of our neighbours shared similar experiences - unlucky encounters with plumbers to have the city handle it more efficiently and for less money.
- Approximate cost of services:
- $400.00
- Company Response
Hi Brian, Thank you for taking the time to write us a review. You and I have spoken in this regard and I apologize if I have not resolved this issue to your requirements at this point. When we had spoken on the phone we had confirmed that the plumber on site was indeed there for 2 hours plus the cost of the Large drain cleaning machine charges for clearing out your main outlet line for your sanitary system. During this time he had pulled back a large amount of roots, and was out about 75ft. Upon measuring how far out the cable was he had deemed that it was more then likely on the city side. A camera inspection, which was the next step, was an extra $300, which is why he decided to recommend you contact the city and save you money. If he didn't think it was on the city side he would have continued. If he had continued the bill would have increased and to the best of his judgement it was on cities side due to large tree's just off of your property line and the large amount of roots that he had brought back. As you had stated many of your neighbors had the same issue in your area, and were also all told the same thing from different plumbers. This would tell me that it would all be the same tree's Our plumber had mentioned, on the city side. If we see that there is an opportunity to save money we will recommend it or atleast give you the option as we did. You expressed to me that you were not happy with the invoice and when asked what you would like you said you were fine with $300 as you knew that scott had done his job and that we deserved to be paid something but that you felt we were gauging you with the original invoice. I explained the costs of drain cleaning and told you that I would take the $100 off, as you had requested. If you would like to discuss further, please feel free to contact me again.
Justin