D. R. from Calgary

They arrived promptly to do an estimate after I already had two done from other companies. He explained to me the size of AC unit I required. He told me I required a 2.5 ton unit for my house which was different from the other companies who recommended a 3 ton unit. He explained that a 3 ton unit was too big for my furnace and the air flow that it can provide. I agreed with him after calling the other contractors only to find they went off the square footage of my house alone and did not take anything else into account. I was not given a written estimate from Sun Valley which I now regret. I found out later the electrical inspection was not included in the price. I was told I would have to get a permit and look after it myself if I wanted the installation inspected or they could have it inspected for an additional cost. This was a surprise as the other companies included an electrical permit and inspection in the total price Something to watch for. Besides that the installation was good. They took there time and spent most of the day installing it. They told me they found a loose circuit on another breaker in my electrical panel and fixed it for me which was nice. The electrical work required was all done to code and I have no concerns about the quality of the work as I am an electrician myself. I was very surprised they performed the work on the panel without shutting down the main breaker. Installing a breaker and pulling wires into a live panel is not a safe practice. They could have easily shut off the main power to do it safely. As I said an inspection would have been nice but I will have it done when I finish my basement some day. They told me there is a 10 year warranty on parts and a 5 year warranty on labor which is very good. Problem is I have not received anything on paper. Only thing I have is a final invoice with no mention of warranty. I will be requesting something so I have some back up just in case. Overall they did a good job of the installation. If they offered more in writing it would have been much more professional. Everything was kind of on a handshake which is a bit unsettling. When you are spending over $3000 dollars its expected to have a written warranty and also a written quote so there are no surprises later on. Lesson learned on my part.

I had my house vents cleaned yesterday and I was not impressed. Towards the end of the job I found one fresh air vent they missed upstairs so they just blew it out to the main floor that they already cleaned. I pointed out the dirt and a piece of drywall in the main floor vent they missed sucking up. What they could see and reach was collected by hand instead of sucking it out properly. They stressed that they had another job to go to so I guess my time was up. It bothered me that the dirt was still there so I made the mistake of using my vacuum cleaner after they left and cut up my arm trying to get the dirt they left in the vent. They did not offer to clean my dryer vent on the main floor either even though I found out later it should have been included. A couple of screw heads were stripped by the bad screwdriver bits they were using on the vents they removed so I will be shopping for new screws this afternoon. Oh and I had to call and see where they were because they were late. If I did not call they never would have shown up because he said I was not on his schedule sheet for the day. The girl I called had no problem finding my appointment. The guys were courteous.and cleaned up without leaving a mess which was nice. Too bad they were in such a hurry to get to the next job as the work they did was not very good. I will not be recommending Advanpro to anyone I know.