Bought a group deal voucher in August 2014 and i've been trying to book a schedule to no avail. Contacted Matthew Sept 8, said he cant do the job until he gets paid by the group deal company even though the voucher states that redemption is Sept 1. I did not hear back for 3 wks, so i followed up and he said he will do it last wk of Sept. but never did. Rebooked oct 3. Rebooked oct 13. Reasons for no-show: rain, temperature should be above 15 degrees, away for the weekend. He will not call unless you follow up yourself. He promised he would come the next nice weather day but never did, despite some good weather days. I followed up and he promised to come oct 24, which he confirmed that same day... Only to change his mind again and asked me to wait until next wk for 18 degrees.. He said he will come rain or shine, but never did. Very frustrating that I have tried to be as patient and understanding as i can... Yet it has been 2 mos and no work has been been done.
- Approximate cost of services:
- $50.00
- Company Response
We were never paid by the group deal company, so obviously we can't work for free. I was giving you dates as I was told I would be paid on those dates from Maddeal, Unfortunately they never did, and haven't, Lesson learned from my end to not ever put my company on a group deal site again. 1 out of 10 though is a little harsh as this was all explained to you numerous times, As you can see with my previous reviews we do high end quality work and stand behind what we do. Also you paid them not us, so you should be writing a review for them. We apologize on our end, and would like to make it up to you, if you are still interested in getting it done please contact us.