Calie Krauss from Hamilton

I purchased my washer and dryer from Corbeil Appliances in Ancaster. When I was paying for the appliances I was shown the invoice after I had used my credit card to pay. I noticed a $70.00 delivery fee on the invoice and quizzed the salesman about it. He said that the delivery guys would carry my two units from the second floor down to the main floor and carry my two new units up the stairs to the laundry room. When they got there they insisted that they would have to charge us an additional $20 for the washing machine to be carried downstairs because they were not removing it for scrap metal. They demanded cash as they did not take any form of payment other than cash. I had called the location we purchased from and was told that they always charge this fee. After threatening that they can take the units back I was told that he would not charge us this fee and to have the delivery guys call him. The delivery guys did not call him they called dispatch instead. My husband got fed up and gave them the $20.00 cash as they demanded. I called the manager at the store and was told that they were crediting the delivery guys. When I told him that my husband paid the $20 he said they would issue a cheque in the mail that would take 4-6 weeks. We will see if it arrives. If they are going to demand payment for service then they need to provide a receipt. If I do not receive the cheque I will take this further. Not that I need the $20 because I most certainly do not but it is the principal. It is not like I was asking them to rearrange furniture they were simply removing the items to make room for the new ones. I will not buy appliances from them in the future. Previously when it was Sears I had purchased my original washer, dryer and dishwasher and was never charged a delivery fee and most certainly was not charged a fee to not dispose of an appliance. Usually you have to pay to have a broken appliance removed...not to keep it.

Dave and Andrew were great. Very professional and did a great job. They showed up on time and performed the job quickly. I was given the price before they came out and received a call for confirmation the day before. My only complaint is of the equipment. The truck was parked on the driveway which is fine but something on the truck burned a large 2 foot by 4 foot section of grass on our front lawn. Perhaps the truck just needs some maintenance.