I have been a loyal customer of Mr Rooter since 2010. The many Plumbing Techs I have had the pleasure of dealing with over the years have been outstanding in both knowledge base and skill set. The completed work has always been exemplary. Job pricing is reasonable. I wish to commend Fardhin, the most recent Tech, who was here to install a water line for the ice maker in my newly purchased refrigerator. Since I live in a home built in the 1930's, which has had many renovations ~ this turned out to be no easy feat by any means! Fardhin worked so diligently and after many creative attempts to find an access he was finally able to complete the job. Before leaving he explained how the connection with the refrigerator would work and showed me the shut off valve on the line should a water leak emergency occur. I must mention that Fardhin had me call the appliance store to double check what type and size connections would be on the refrigerator when it was delivered so as to avoid any problems during installation time. Another job accomplished so well by Mr Rooter! BUT upon delivery of the refrigerator, the connectors sent with the refrigerator did not match up with my water line connection. Fardhin made the return call. I could tell he was concerned. It turned out the connection problem was not an error on his part but rather that of the many confusing un-needed parts sent with the refrigerator. He connected the water line up to the refrigerator in a matter of seconds. Thank you Fardhin for going above and beyond in what was suppose to be a straight forward job! Being a widow and managing a house can be daunting at times, but with the support and guidance from the Techs at Mr Rooter, I am truly able to breathe a huge sigh of relief.