we are building a new home with Pacesetter and it went from OH MY GOD (excitement ) we are building a new home finally to OH MY GOD are they ever going to build it . When we signed with them them in April we were told the build would start 3 months after signing , everything should have started by the end of August (giving them an extra 30 days from what the contract says , which stated the construction will be started with in 60 days with all conditions met , they were met end of May s. so it should have started end of July) It did not start until the end of September , twice as long as stated . we called and the sales team said it was the city of Edmonton not releasing the permits or coming for the inspections ! I sent a email to the inspection department which I work closely with and will post their reply later( which basically said not their fault) . Hole finally dug , then sits for almost 6 weeks . we called and complained again why it is taking so long , framer shows up for 1 day , then nothing for a week then he shows up for one maybe 1.5 days the next week . Called the main office and they said it did not make sense it was taking so long to build , then after a couple of calls , no more response from the main office ! The house next to us was framed in a week and a half , 9 weeks later our main floor is not even done ! In my opinion the people running the construction site do not have a clue to how a job is properly set up and followed through . The site super said one thing and it has been 9weeks since he said they were going to fix the under sized windows in the basement and the sales team emailed saying it was to be done by weeks end , 5 weeks ago ! 3.5 weeks ago we were told the framing crew started , but looked like they just posed for the picture , since nothing was done and not much since . The house was to be done by the end of March as stated by our sales person at the time of signing now maybe July or so who knows . We are very disappointed with this builder and would say STAY AWAY if you want to have the truth told - not this company We are beyond unhappy, frustrated and need to seek other advice
- Approximate cost of services:
- $630,000.00
- Company Response
We are concerned about your experience thus far, and would like to look into this. Please contact us at pacesettersales@qualico.com with your Job # so we can find out what's happening. We understand it is important to be in contact with you throughout the process of your build, and your concerns are valid.