I think I need to let other home buyers know our experience with Shane Homes Ltd. My wife and I decided to build our brand new house with Shane Homes. After chosen the floor plan, exterior and interior design, the cost of building our house is more than $590,000. we thought we would receive good customer care throughout the entire process. However, we found out our kitchen cabinet was not what we were given in their design center. In the cabinet selection sheet, it was stated as Oak. When we were trying to pick hardwood floor, kitchen countertop, hard railing, tiles... the designer always pulled out the Maple cabinet with the same wood stain. This led us to choose maple wood species for our hardwood floor, hand railing, mantel. This makes our kitchen and living room inconsistent. The wood stain colour will be inconsistent too because the same wood stain on Oak shows darker than the one on Maple. When we tried to solve this problem with them, they just refused to help us. They kept telling us that once cabinet selection sheet signed off, there was nothing they can do for us. I think they should take responsible for showing the wrong cabinet , and not raising problems for us when we did interior design for other items(floor, hand railing, etc) They just covered each other and let their clients unhappy and suffer. We paid $590,000+ and received such unprofessional service. I think about every day I wake up and see my kitchen and don't like it. This will stay with me for long time... I think their goal is TO MAXIMIZE their profit rather than helping people to build the house they want. Please avoid Shane Homes if possible.
- Approximate cost of services:
- $590,000.00