Upon deciding to move to AB from ON I began to search online for quotes. Among the many moving companies able to move us, Multi city seemed the most committed, helpful and friendly at a great price! Myself, Fiance, My mother and my Fiance's mother all spoke to them and we were more than satisfied... until I gave my first deposit. Once the deposit was sent, contact was nearly nonexistent. They changed my pick up date last minute to two days later than scheduled and showed up 5 hours late. The weeks following pick up - they would not return out calls, emails replied days later if at all. Finally, out of the blue we get a call from a random moving company from Edmonton informing us in broken English that they'd be dropping off our belongings the next morning.. not even 24 hours notice when I had been begging via phone call and email for an update on our belongings. I had to take the day off work. The next morning, a man and a woman arrived at our home to drop off our belongings. We insisted on helping as there were only two of them and our belongings are not light... Although the man was very rude, the move in went decent. Very convenient that at this time, while we were paying, Korissa, the receptionist was very friendly via phone. Following the move in I began to rummage through our belongings so excited to find my clothes, shoes, boots, dresses, irreplaceable family heirlooms my Grandmother had given thinking it'd be her last opportunity, my fiance's home theater system my... to realize there were 38 boxes missing. We were devastated.. Family heirlooms that I only had for a few weeks before moving out here GONE. We contacted Multi city almost immediately and once again we were given the run around "Nicole is in a meeting" "There isn't anyone here for you to speak to" "Nicole has stepped out" for weeks they told us to be patient if they spoke to us at all. Today, My Fiane called and asked to speak to any supervisor around, Korissa was rude once he said who he was and said Nicole had stepped out. My Fiance said to Korissa that if no one can speak to him, we will see them in court and Korissa replied "okay" and hung up on him. Needless to say, our lawyer has been contacted and I hope everyone reads these reviews. Every single BAD review is true, and most are very similar to my experience. I honestly question whether the good reviews are FAKE....
- Approximate cost of services:
- $4,000.00