Sunny Hirai from North Vancouver

We hired 911 Restoration based on reviews from Homestars and in particular, the comments for Raz so when I called, I asked for Raz. Unfortunately, he was away for a month and we were somewhat disappointed. We had been dealing with a mold remediation issue that couldn't be solved for months so we were looking to talk to "the man." Fortunately, JF from 911 Restoration maintains the reputation and quality of work of his company as he did an amazing job for us. We highly recommend him to anybody. First some context. The mold issue that needed to be remediated had been a thorn in our side for several months. There was a small flood in the basement during the construction of the home we purchased which we had the builder try to remediate themselves; however, after they remediated and we did an air test (ABM environmental did this for us and they did a good job of air testing), there was still extremely elevated levels of mold spores in our basements (Penicillium was 41x above baseline). We then asked several remediators to come take a look and all of them said that we just needed to do an air scrubbing (cleaning the air) and there was likely no mold issue. We were very skeptical and I wanted them to redo the remediation but we decided to try this first. We did the air scrubbing then retested but we still had Penicillium at 17x above baseline. This basically meant that some of the mold in the air was removed, but there still a significant source of mold. We interviewed several more remediation companies but JF was the most thorough and made us feel the most comfortable. He came in, shared empathy for our situation (this is actually pretty valuable when you've been dealing with something like this), described in detail how they would remediate, what precautions they would take (sealing the area and using negative air), gave us a timeline and just generally kept on top of everything. In the end, JF and his team found additional sources of mold that were missed in the initial remediation and our house is now free of mold.

We had two home inspectors come and look at a new house we ultimately ended up purchasing. The first inspector we hired as recommended by our realtor. For clarity, I think he did an okay job and I think our realtor genuinely liked the quality of his work (and he was probably decent compared to some other inspectors out there); however, my wife having read up a lot on home purchasing felt we should have a completely independent inspector look at the home. There was absolutely no question that there was a dramatic difference between that first inspection and the huge and detailed deficiency list that Ted provided for us. This was a huge book of information he provided to us and walked us through. Ted covered little details like making sure there was enough clearance from the bottom of the door to the carpet so we didn't have carpet wear, and that the door stoppers were of sufficient quality so as not to damage our doors. He found lots of little details like making sure that the seal around the sinks were complete with no breaks (there were several that were not properly sealed) and that our bathrooms had been water protected on the tile (which they were not). There is no way we would have noticed any of it. He also found more serious issues like there being an insufficient amount of drainage for our roofs and HVAC issues. Fortunately, the builder has agreed to work with us to fix these deficiencies as part of the purchase but we would never had known about them without Ted. Let me tell you though, the realtor representing the home builder hated Ted. He was so angry at how detailed Ted was. And in fairness to him, I'm pretty sure he was telling the truth when he said he had never met an inspector that was that picky. But you kind of want somebody like that to be representing you. In the end, you can still decide to let things go (and we did let some things go) but at least we had a clear picture that we were doing that instead of simply not knowing. There was also a small flood in the basement that happened during construction that needed to be remediated. Ted did not discover this (we knew about it before), but he helped us through the process of getting it remediated. He came back to help us inspect the remediation. We actually hired him to re-inspect but he refused to let us pay him. He also helped us earlier with our deficiency check to see if the deficiencies were fixed properly. He didn't charge us for that either even though it took several hours and went into the evening. If it isn't clear, we are fans of Ted, the quality of his work and his work ethic. Like other have been saying, he charges more for the inspection but, quite frankly, he has saved us more, not just in his services, but his follow ups to the initial inspection. Most people want to do the least amount of work necessary to complete their job. Ted's kind of the opposite. He keeps checking in and emailing us and trying to find more work for himself to do, and then he does it without charging us.