Reviews

8/10

The only contractor to come to my home to quote. A fair price for the railing and two stainless steel hand rails. The work on the railing installation was fine but the two men had some difficulty with the hand rails. That installation is OK but it is off slightly. I also paid $1000 to have the old railing removed. The old railing was removed too soon and I waited for three weeks with a dangerous unguarded hole in the floor. Over all the people were friendly and co operative and I would highly recommend them.

Approximate cost of services:
$3,955.00
Was this review helpful?
Company Response

Thank you for the review Franklin. We are happy to help. Just to clarify to the readers of this review- the removal of the old railing was done by a different company not related to Glass Ninja. Our lead time of railing installation of 3 weeks was met on time. You can view the final result here: https://drive.google.com/open?id=10UpYYjtbtBOLU1JY3Z5Edu0w0dyTPzoO&usp=drive_fs

0/10

I had a clothes washer malfunction in that the water was not draining . the problem is covered under the extended warranty which we purchased at the time of sale. I have been waiting for three weeks for service because, I was told , they were waiting for the part. The service technician arrived today only to tell me that it is a different issue. He indicated that it would be another three weeks. I checked with Samsung in Mississauga (where Premier is also located) and they have the part in stock. My call back to Premier was useless as the person there has no responsibility to call the technician and it will probably take another three weeks. Just not acceptable.

Approximate cost of services:
$11,835.00
2 of 2 people found this review helpful.
Was this review helpful?