Cedric from Toronto

I wanted to write to say how impressed my wife and I were with the work done by mri-mold to remediate the sewer back-up damage done to our home after the big storm in July. Gregg's walk-through and quote made us confident that we were in good hands. There are a lot of guys out there claiming to do water damage and mold remediation, but from what I've heard, they leave behind as big as mess as they start with. Mri-mold does this for a living, not a side-line, and have the certification, tools and expertise to do it right. The workmen arrived on time, worked late, were polite and courteous with us, and quite indulgent of our curious 6-year-old boy's questions. We had no issues with leaving them working away in our basement when we had to go out for errands. The route in and out was protected, they sealed the basement, used some kind of dust containment when cutting drywall, bagged everything coming out to prevent any mold or 'soil' transmission and left the basement spotless. The air scrubbers, blowers, dehumidifiers etc they used are not Home Depot rentals but are large industrial strength machines. When they finished, our basement was clean, almost pleasant, and ready for contractors to come in and build without having to do a lot of prepping and rework. A couple of neighbours used them as well, and we were all impressed with their integrity and professionalism. I hope we never need them again (!) but we wouldn't hesitate to use or recommend them. Thanks RM, Etobicoke

Essentially telemarketers, they don't seem to accept in-bound calls at all. They used compressed air, blasted the ducts for a while, then used a weak vacuum to clean out the crud. On site, the tech offered to clean the furnace for $130 more and we agreed. Again, more compressed air blasting, and they left. A few hours later the house was cold and we realized the furnace was not working. We called and left many desperate messages for 2 (winter!) days and got no answer, then promises to send someone, then no-show. I had to call Direct Energy and pay $400 to rectify the (simple and sloppy) problem. Later I sucked up tons of crud in the ducts with my shop vac. These guys are incompetent and dishonest. Reputable duct cleaning is not much more expensive than the $110 we paid, so pay the difference up-front, not in repairs later.