Reviews

10/10

Our furnace stopped working and we called the repairman based on a recommendation. Curt drove down, was exceedingly patient while we sorted out the basement access. Then he diagnosed the broken belt from a poor installation, and fixed it. Fantastic service and good conversation.

Approximate cost of services:
$189.00
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Company Response

Thank you for the "fantastic service review" Tatiana! No worries on the delay getting access to the basement to work on the furnace. In this relationship, we're there to serve you, not the other way around, so if you need us to wait for a bit after we arrive before we can start working on the furnace, that's how it should be, and we are happy to accommodate. I'm glad the furnace is up and running.

Thanks again!

Susan Jamison
Office Manager
Jamison Furnace LTD

10/10

We had a burnt out module on a very complicated LG Induction Range, and we called Appliance Service Centre based on these reviews. We scheduled an appointment online which was extremely convenient, and our tech John X was there promptly every time. The diagnosis was quick and the part was luckily found in Calgary, also online, and installed the next day. Excellent service.

Approximate cost of services:
$350.00
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Company Response

Thank you for your feedback!

3/10

Furnace started blowing cold air, the error code suggested a blown control board, which the tech confirmed. Suggested that we wait until work day to get a cheaper price. Control board was installed quickly, but the cost does not make sense. 79.00 to arrive, 99.00 to install, 100+ markup on controller board, so 300+ to show up with the right part on a weekday, no overtime charges. Questioning the cost of the part, we called the installer which told us the name of the store he used. The parts store (Enco) quoted us 237.00 for the part, a second HVAC store Avery, quoted us 168.00. So the installer picked the most expensive supplier for the part, told us it was 369.00 THEN added 100.00 mark up. Online of course the part is available for 160.00. The work was done, but the price is egregious even for Calgary.

Approximate cost of services:
$650.00
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Company Response

Hi Tatiana, Sorry for the late response. We've been trying to find you in our database but we don't have anything matching your name and can't find any invoices matching the amounts you've provided. Customer satisfaction is very important to us and we would be happy to discuss any concerns or issues you have. Please give us a call at the office to discuss further. Thank you!