BEWARE OF THIS COMPANY. There are been 3 major issues with Merry Maid cleaning my home. 1)One of their maids named Alex did not lock the door when she was in my home cleaning. Merry Maid has a policy that they immediately lock the door upon entering. Alex did not lock the door while she was inside. I was home and I checked throughout her time here to see if she locked it, and she never did. She left the door 'half-locked' when she left. The deadbolt was not locked, and the doorknob lock was improperly locked, meaning she had twisted it half way, but not fully. 2) Another lady spilled a large amount (probably 8 litres) of water on our floor which seeped through the flooring and dripped into our basement right on top of items like a TV, speakers, etc. The lady did not tell anyone, we found out when we saw the ceiling soaking and water dripping everywhere. 3)Another one of the maids named Simone broke our deadbolt lock by jamming the key inside. She apparently did not know she broke it but it cost us ~$70 to repair it which is not only a waste of money, but a waste of time as well. They said they would reimburse us but nonetheless it adds to the overall incompetence of their employees 4)The maids are asked not to dust in an area of our basement but Simone did anyway. There are certain things we want left alone so they are not broken. It was obvious it had been dusted because they were moved around. I highly advise using a different company. Merry Maid reeks of incompetence and it seems that all of their employees lack basic skills such as listening, CLEANING, paying attention, etc.
- Approximate cost of services:
- $150.00