Transatlas was 3 weeks late delivering my belongings. Transatlas arrived 2 days early but no one contacted me. I might have been able to arrange for storage or for the apartment complex to open the apartment early if someone had notified me. They took the shipment back to Canada! I did not hear anything from the movers on the scheduled delivery date. I had to call long distance to find out what was going on. The shipment was continually delayed for the next 3 weeks. Each time I had to call long distance to find out where my shipment was and when it would arrive. They gave me dates 3 times, but didn’t show up. Each time I had to arrange to be at the apartment or have someone else be here, secure my cats, etc. The third time, I waited all day, then at 2:45 they called and said they would be here the following morning. They finally arrived the next morning, a full 3 weeks late. I insisted on a discount. They gave me a 10% discount, but only if I paid the full amount IN CASH (in Canadian dollars) when the truck arrived. Otherwise, they said they would not unload my belongings. I had initially agreed to pay approximately half in cash and half via credit card. The delay caused me significant inconvenience and physical and mental distress. Had to go to thrift stores to get kitchen utensils, cookware, and clothing. Transatlas was extremely rude and uncaring on the phone. There was no apology or understanding that this delay caused significant problems in my life.
- Approximate cost of services:
- $3,528.00