2 separate installations with installers late or messy leaving us without windows for lunch break. Windows seemed fine until one morning last month, a big crack from the inside and 3 windows have water inside the panes along the seals.Left a message, phoned, Talked to Vladimir and still waiting for an inspection, no follow ups. Sent a registered mail to claim the warranty on the seals (10 years) and no answer. Same problem happened to another consumer: Mike Mac from Mississauga. A true headache from the installation to the claims.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Improve customer service and follow up. They don't deal with problems
- Any advice to offer fellow homeowners facing a similar project?
- Go with a more reputable company
2 of 2 people found this review helpful.
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- Company Response
Dear Elena, we are sorry to know about the situation, as per our phone conversation, we are working to resolve the problem.
Regards,
Customer Support Team