CatherineH in North York

Enwise conducted our energy audit in January--the audit itself was fine but when they submitted our paperwork to the government they made a mistake resulting in our grant being short $500. When I called to find out what had happened, messages were taken but calls were not returned--until I threatened to write a bad review on Homestars. Within hours I had the return call and the admission that they had made an error when the grant amounts were submitted. I was asked "What would it take to make me a happy customer?"...I responded that a discount or refund on what I paid for the audit would help; they said they would see about that once I received my 2nd government grant cheque, and that they had been thinking of offering a discount on one of their systems (as if I would purchase from a company who doesn't return calls!). So now, I have been waiting over two months for the remaining grant money, I've had no follow up call from Enwise, and I felt it was time to share my experience with the Homestars community. I'll edit this review as the story progresses--hopefully they will make improvements to their customer service!

Craig removed four Hawthorn trees from our backyard and beat the competing prices by 20%. He also did some extra branch chipping at no extra cost, which saved me a ton of work. The team was efficient, clean and pleasant to deal with. I would definitely recommend them and use them again, but just be aware that Craig is very busy so you might need to be proactive about calling him to stay on top of scheduling (our job was relatively small, so it was squeezed between other jobs; I had to call several times to find out when they were actually coming; in the end it was done two days after the proposed time frame). But, their service for the price was excellent. Thanks so much, Craig.

This company delivers on its estimate & what you read in the reviews is what you get: excellent service, good workmanship, and an easy company to work with. They even bought an extra-large pizza lunch and insisted on feeding us! More importantly, they got the job done quickly so our heat could be back on as soon as possible. Renato and his crew were exactly what other reviewers have described; they give a competitive quote but the service (to date) has been well above average. They did a nice job with the installation and will be following up to make sure that the AC runs well as we get closer to warmer weather. I'm happy to have found a company with good service & good prices (the last company I used for furnace tune up and repair had decent service but really made us pay extra for it!)

I called Drainworks on a Sunday and was given an appointment for 9 am the next day. Jeff came and assessed our problem, and also pointed out several other potential plumbing problems. Since the house is new to us, I appreciated knowing what needed to be fixed. In the end, I decided to get everything fixed there and then. So, the work was done well, Jeff really knew his stuff--I just wish plumbing fixes weren't so expensive! In retrospect, I could have shopped around more to try to find a cheaper company, but I know from past experience that plumbers' bills run high. All in all, GREAT service and a warranty on the repairs.