The company states the following "Here is a list of our services. * We provide professional quilted blankets to protect your belongings. * We supply floor runners to protect carpets, hardwood and tiled floors. (They did not protect my floors) * We will blanket and strap all the furniture and shrink-wrap when necessary. We are Earth Star Movers. "We move Heaven N' Earth". We are a family owned company with down-home values. (When I followed up with an email showing with digital pictures the damage done to my diningroom suite there was zero response or follow up.)(For a family business with so called values I would have expected a response.)(Due to circumstances there was a delay in contacting me and at present a resolution is being worked on ie repairs) We strive to make each and every moving day as stress free as possible for our customers. We take great pride in providing prompt professional service with two, three or four of the best men in the business with experience that can only come from many years of service. We offer competitive rates,excellent references and of course we are fullly insured. The following is the list of damage to my furniture 1)two four inch scratches on the diningroom table, 2) two chunks out of the top of the china cabinet and 3) a chunk out of the top drawer in the china cabinet.
- Approximate cost of services:
- $315.00
- Company Response
This Lady called wanting her second hand dining room suite picked up from a local apt. bldg. and delivered to her home.However she did not want to pay for a minimum move nor buy any insurance.
We agrred to deliver for a flat small delivery fee.even though it was the end of the month and we were busy.
It was dissassembled and dollied down the hall being closely watched by the bldg. custodian. When the truck arrived at her house she was waiting by the garage and watched the crew unstrap and remove the blankets.
The drawers were removed and carried in the house, the table was re assembled on the carpet and the china cabinet was placed exactly where she wanted it. The crew then picked up the buffet and hutch while she applied a number of felt pads to protect her floors.
THE CREW DID NOT DAMAGE OR MISHANDLE HER FURNITURE IN ANY WAY. Three more members of the household daughter, boyfreind and husband also looked over the furniture after it was set up and complimented her on her purchase. This begs the question of course where were the new damages then? She then thanked the crew for a job well done and sent them on their way.
Since then she has manged to post two "bad" reveiws on Home Stars one being removed due to company complaints, knowing full well we had already agreed to help pay for these so called damages. This furniture was used and compromised to be-gin with. We DO CARE about our customers and try very hard to always be honest anf fair!