Thank you David for your feedback. We hoped you would accept our offer to thaw your pipes than repair them, but you chose to repair them only. This resolution was risky, because we were not able to check the connections. They had no choice but to re-do the connection of your pipes when later your water was thawed itself. In conclusion you saved $250 on thawing but plumbers took a risk and spent additional time to re-do the pipe work. These days we ask, all our customers to help out and be apart of our community. We have plumbers who have already worked 3 days with no sleep. These additional 2 hours have kicked him back but he managed to finish all of his appointments by 4am. I would like for this message to go out to our new customers who read our reviews. Please remember there are hundreds of people who have burst and frozen pipes right now, we need to help assist our plumbers as much as we can by giving them a chance to make every job count. And move as quickly as possible from one house to the next. If the procedure requires drywall to be removed, repair of a shut off valve needs to be done, we should let the technicians do their jobs. Our technicians have experience and know what they are talking about, so when they provide recommendations, we advise you to go ahead with the solution. We can help with every plumbing problem, you don't need any other plumbers, call us and let us know, we will rearrange the schedule to assist you. If we all remember that - "my house is only one out of thousands who need emergency assistance", we will all win. For example, two days ago a customer was on the waiting list had running water and didn't realize it. We called them and asked "Do you have running water now?" the customer replied "NO!, we still need a crew". When the crew arrived they opened the faucets and the water started running. Our crew spent an additional 40 minutes instead of driving to a customer who did not have water for 2 days in a row and she is disabled. To our potential new customers: please help us make it to all our appointments and cooperate with us to make sure nobody's house ends up in a flood. We would like to thank all customers who are very patient these upcoming days and thankful to our plumbers who work 20 hours a day because they feel bad to leave customers houses with no water even at 4am in the morning. Together we can build a better community with better services!
