I purchased a floor model sectional from Sofa Land, upon receipt of the product and vacuuming under the cushions I noticed a staple that was sticking out and as a result had been creating a hole in the back of the cushion. I reached out to Sofa Land upset this damage hadn't been disclosed and looking for them to repair or replace the cushion - they refused and said I should have taken off the cushions and looked them over thoroughly. In hindsight now that they refuse to correct, yes I should have done that, but in good faith if that is part of their process they should have suggested I do that with them and looked over the cushions together. This is the POOREST display of customer service I have experienced and am incredibly upset they are not making this right. BUYER BEWARE apparently, they sell you something damaged they won't tell you about it. Don't buy from Sofa Land
- Approximate cost of services:
- $1,200.00