Angelique from Ottawa

We bought a semi detached home from tartan because we thought at the time that they where a good company and really care about their customers. We paid over $400,000 for this home and they are giving us a really hard time with warranty repairs and and will not admit to their mistakes. The paint job is horrible I have nothing good to say about it. There are many gaps between the baseboards and the hardwood floor but they said they will not fix it because it falls in the normal range for spaces. Some of the baseboards actually where damaged then painted over before we took the house they did not even bother replacing them. The counter top in our 3rd full bathroom in the basement was scratched but we did not notice it until a few days after moving in because we do not use this bathroom much, it is intended for guests. The scatch is pretty significant and was probably cause by some kind of tool and I am positive it was not our doing because the only thing we had in that bathroom when we noticed it was toilet paper and soap. We added this to our 30day warranty form but they refused to replace the counter top because it was not on our 24 hour form. By the time we had to submit the form we had just finished moving in and had not step a foot in that bathroom. The tub in that bathroom was also cracked and it was on our 30 day form and they did fix it because there was no way they could point the finger at us because it was not possible that we could have done it. I could go on and on but I will wrap it up here. Over all not impressed, and my mother who is looking to sell her house and buy a bungalow will not be buying from Tartan for sure